条款与细则

顾客在接受任何服务前，应主动告知前台、医师或相关服务人员任何可能影响服务安全的重要身体状况或健康资料。

Before receiving any service, customers should inform the Front Desk, practitioner or relevant service provider of any health condition or information that may affect the safety of the service.

包括但不限于近期受伤、跌倒、手术、麻木、无力、皮肤问题、慢性疾病、怀孕、药物使用、过敏或医生曾给予的相关建议。

This includes, but is not limited to, recent injuries, falls, surgery, numbness, weakness, skin conditions, chronic conditions, pregnancy, medication use, allergies or relevant medical advice previously received.

顾客有责任确保向公司提供的身体状况、健康资料及其他相关资料真实、准确及完整。

Customers are responsible for ensuring that information provided regarding their physical condition, health information and other relevant matters is true, accurate and complete.

如顾客未提供、隐瞒或错误提供可能影响服务安全的重要资料，可能影响公司对有关服务的判断及安排。

Failure to provide, disclosure of incomplete, or inaccurate material information that may affect service safety may affect the Company’s assessment and arrangement of the relevant service.

公司医师、推拿师或相关服务人员可根据顾客当下身体状况及专业判断，决定有关服务是否适合进行或继续。

The Company’s practitioners, therapists or relevant service providers may determine whether a service is suitable to proceed or continue based on the customer’s condition at the time and professional judgment.

如认为顾客当前状况不适合有关服务，公司可调整、暂停、拒绝或终止有关服务。

Where the customer’s current condition is considered unsuitable for the relevant service, the Company may modify, suspend, refuse or discontinue the service.

必要时，公司可建议顾客先进行进一步医疗评估。

Where appropriate, the Company may recommend that the customer seek further medical assessment before continuing.

怀孕、近期接受手术、正在接受治疗或存在其他特殊身体状况的顾客，应在接受服务前主动告知公司。

Customers who are pregnant, have recently undergone surgery, are currently receiving medical treatment or have other special physical conditions should inform the Company before receiving services.

如有需要，顾客应先咨询相关医疗专业人员。

Where appropriate, customers should consult the relevant healthcare professional beforehand.

如顾客在接受服务前饮酒，或处于可能影响身体反应、安全或服务判断的状态，应主动告知公司。

Customers who have consumed alcohol or are otherwise in a condition that may affect physical response, safety or service assessment should inform the Company.

公司可基于安全考虑拒绝、暂停或重新安排有关服务。

The Company may refuse, suspend or reschedule the service for safety reasons.

每位顾客的身体状况、生活习惯、身体反应及所需服务次数可能不同。

Every customer’s physical condition, lifestyle, response and number of sessions required may differ.

公司不保证任何服务一定达到顾客预期的特定结果。

The Company does not guarantee that any service will achieve a particular result expected by the customer.

相同或类似服务在不同顾客身上可能产生不同的体验或结果。

The same or similar service may result in different experiences or outcomes for different customers.

建议顾客提前预约，以便公司安排适合的服务时段及服务人员。

Customers are encouraged to make appointments in advance to allow the Company to arrange suitable appointment times and service providers.

所有预约均视当天时段、服务人员及实际营运安排而定。

All appointments are subject to appointment availability, practitioner availability and operational arrangements.

顾客可提出指定医师、推拿师或服务人员的要求，但须视相关人员的实际排班及预约情况而定。

Customers may request a preferred practitioner, therapist or service provider, subject to the relevant person’s actual schedule and availability.

如原指定人员无法提供服务，公司可建议其他合适的服务人员或其他可预约时段。

Where the preferred practitioner is unavailable, the Company may recommend another suitable service provider or another available appointment time.

顾客应按照预约时间准时到达。

Customers are expected to arrive on time for their appointments.

如顾客迟到，公司可根据当天预约情况调整、缩短或重新安排服务时间。

Where a customer arrives late, the Company may adjust, shorten or reschedule the service depending on the day’s appointment arrangements.

因顾客迟到所导致的服务时间减少，原则上不会另外补回。

Any reduction in service time caused by the customer’s late arrival will generally not be replaced.

顾客应尊重公司员工、医师、推拿师及其他顾客，并保持适当及尊重的行为。

Customers should treat the Company’s employees, practitioners, therapists and other customers with respect and behave appropriately.

任何骚扰、性暗示、不适当要求、侮辱、威胁、暴力或其他影响工作人员或其他顾客安全与舒适的行为均不被接受。

Harassment, sexual suggestions, inappropriate requests, abusive language, threats, violence or other conduct affecting the safety or comfort of employees or other customers will not be tolerated.

如顾客出现不适当、危险、骚扰或严重影响正常服务进行的行为，公司有权拒绝或立即终止有关服务。

The Company reserves the right to refuse or immediately terminate a service where a customer engages in inappropriate, unsafe, harassing or other conduct which materially interferes with the service.

如服务因顾客自身不当行为而终止，原则上不提供退款或补偿。

Where a service is terminated due to the customer’s own inappropriate conduct, no refund or compensation will generally be provided.

顾客应自行妥善保管手机、钱包、现金、首饰及其他个人财物。

Customers are responsible for safeguarding their mobile phones, wallets, cash, jewellery and other personal belongings.

公司不对顾客遗失、遗忘或未妥善保管的个人财物负责。

The Company shall not be responsible for personal belongings that are lost, forgotten or not properly safeguarded.

如顾客希望在服务过程中使用自行携带的按摩油、药油、护肤品或其他外来产品，应事先告知相关服务人员。

Customers who wish to use personally supplied massage oils, medicated oils, skincare products or other external products during a service should inform the relevant service provider in advance.

公司可基于安全、卫生、产品成分或服务需要，决定是否适合使用有关产品。

The Company may determine whether such products are suitable for use based on safety, hygiene, product ingredients or service requirements.

所有服务及产品价格以顾客购买或接受服务时公司公布的价格为准。

All service and product prices shall be based on the prices published by the Company at the time of purchase or service.

公司可不时调整服务及产品价格。

The Company may revise service and product prices from time to time.

公司接受的付款方式以门店或付款页面当时所提供的方式为准。

Accepted payment methods shall be those made available by the Company at the outlet or payment page at the relevant time.

顾客完成付款即表示确认所购买的项目及付款金额。

Completion of payment constitutes confirmation of the item purchased and the amount paid.

顾客在购买配套前，应确认配套名称、服务内容、次数、价格、有效期及相关使用条件。

Before purchasing a package, customers should confirm the package name, services included, number of sessions, price, validity period and relevant conditions.

完成付款后，即视为顾客确认有关配套资料。

Upon completion of payment, the customer shall be deemed to have confirmed the relevant package details.

所有配套均须在购买时所注明的有效期内使用。

All packages must be utilised within the validity period stated at the time of purchase.

顾客有责任自行安排时间，并在配套有效期内完成相关服务。

Customers are responsible for arranging their own schedule and completing the relevant services within the package validity period.

除非公司另有批准，配套到期后尚未使用的次数或权益将视为失效。

Unless otherwise approved by the Company, unused sessions or entitlements remaining after the package expiry date shall be considered expired.

配套仅适用于购买时所注明或该配套指定的服务项目。

Packages may only be used for the services stated or specified under the relevant package.

除非另有注明，配套不得与其他优惠、促销、折扣或优惠券同时使用。

Unless otherwise stated, packages may not be combined with other promotions, discounts, offers or vouchers.

配套余额、未使用次数、赠送服务及其他配套权益原则上不得兑换现金。

Package balances, unused sessions, complimentary services and other package entitlements are generally not exchangeable for cash.

因顾客个人原因无法继续使用配套，公司原则上不接受退款。

Where a customer is unable to continue using the package due to personal reasons, refund requests will generally not be accepted.

个人原因包括但不限于个人行程改变、出国、搬迁、工作安排、时间不足、交通问题、家庭安排、个人预算改变、改变主意或其他非因公司原因导致无法继续使用配套的情况。

Personal reasons include, but are not limited to, changes in personal schedule, overseas travel, relocation, work arrangements, lack of time, transportation issues, family arrangements, changes in personal budget, change of mind or other circumstances not caused by the Company.

顾客应在购买前自行确认能够在相关有效期内完成配套。

Customers should ensure before purchase that they are able to utilise the package within the relevant validity period.

如顾客因特殊情况无法继续使用配套，可向公司提出申请。

Where a customer is unable to continue using a package due to special circumstances, a request may be submitted to the Company.

公司可要求顾客提供相关资料，并根据个别情况进行审核。

The Company may request relevant supporting information and review the matter on a case-by-case basis.

提交申请并不代表有关申请已获得批准。

Submission of a request does not constitute approval.

任何免费、赠送或促销附送的服务原则上没有现金价值。

Any complimentary, free or promotional service generally has no cash value.

赠送服务不得兑换现金、折现或转换为其他现金权益。

Complimentary services may not be exchanged for cash, converted into monetary value or otherwise redeemed for cash benefits.

除非有关配套另有注明或获得公司批准，配套不得自行转售、转让或与其他人士共享。

Unless otherwise stated under the relevant package or approved by the Company, packages may not be resold, transferred or shared with another person.

购买配套并不保证任何特定日期、时段或指定服务人员一定有空档。

Purchase of a package does not guarantee the availability of any particular date, appointment time or preferred practitioner.

所有服务仍须按照正常预约安排进行。

All services remain subject to the Company’s normal appointment arrangements.

除非公司特别注明，不同优惠、促销、折扣及配套权益不得同时叠加使用。

Unless specifically stated by the Company, different promotions, offers, discounts and package benefits may not be combined.

部分配套可能设有特别的有效期、适用项目、服务次数、使用地点、指定服务人员或其他使用条件。

Certain packages may be subject to specific validity periods, eligible services, number of sessions, locations, practitioners or other conditions.

有关配套所注明的特别条件将与本页面配套条款一并适用。

Any specific conditions stated for the relevant package shall apply together with the Package Terms & Conditions on this page.

公司可根据实际营运及服务需要不时更新本条款与细则。

The Company may update these Terms & Conditions from time to time according to operational and service requirements.

最新条款以公司官网公布内容为准。

The latest Terms & Conditions shall be those published on the Company’s website.