Terms & Conditions

Before receiving any service, customers should inform the Front Desk, practitioner or relevant service provider of any health condition or information that may affect the safety of the service.

This includes, but is not limited to, recent injuries, falls, surgery, numbness, weakness, skin conditions, chronic conditions, pregnancy, medication use, allergies or relevant medical advice previously received.

Customers are responsible for ensuring that information provided regarding their physical condition, health information and other relevant matters is true, accurate and complete.

Failure to provide, disclosure of incomplete, or inaccurate material information that may affect service safety may affect the Company’s assessment and arrangement of the relevant service.

The Company’s practitioners, therapists or relevant service providers may determine whether a service is suitable to proceed or continue based on the customer’s condition at the time and professional judgment.

Where the customer’s current condition is considered unsuitable for the relevant service, the Company may modify, suspend, refuse or discontinue the service.

Where appropriate, the Company may recommend that the customer seek further medical assessment before continuing.

Customers who are pregnant, have recently undergone surgery, are currently receiving medical treatment or have other special physical conditions should inform the Company before receiving services.

Where appropriate, customers should consult the relevant healthcare professional beforehand.

Customers who have consumed alcohol or are otherwise in a condition that may affect physical response, safety or service assessment should inform the Company.

The Company may refuse, suspend or reschedule the service for safety reasons.

Every customer’s physical condition, lifestyle, response and number of sessions required may differ.

The Company does not guarantee that any service will achieve a particular result expected by the customer.

The same or similar service may result in different experiences or outcomes for different customers.

Customers are encouraged to make appointments in advance to allow the Company to arrange suitable appointment times and service providers.

All appointments are subject to appointment availability, practitioner availability and operational arrangements.

Customers may request a preferred practitioner, therapist or service provider, subject to the relevant person’s actual schedule and availability.

Where the preferred practitioner is unavailable, the Company may recommend another suitable service provider or another available appointment time.

Customers are expected to arrive on time for their appointments.

Where a customer arrives late, the Company may adjust, shorten or reschedule the service depending on the day’s appointment arrangements.

Any reduction in service time caused by the customer’s late arrival will generally not be replaced.

Customers should treat the Company’s employees, practitioners, therapists and other customers with respect and behave appropriately.

Harassment, sexual suggestions, inappropriate requests, abusive language, threats, violence or other conduct affecting the safety or comfort of employees or other customers will not be tolerated.

The Company reserves the right to refuse or immediately terminate a service where a customer engages in inappropriate, unsafe, harassing or other conduct which materially interferes with the service.

Where a service is terminated due to the customer’s own inappropriate conduct, no refund or compensation will generally be provided.

Customers are responsible for safeguarding their mobile phones, wallets, cash, jewellery and other personal belongings.

The Company shall not be responsible for personal belongings that are lost, forgotten or not properly safeguarded.

Customers who wish to use personally supplied massage oils, medicated oils, skincare products or other external products during a service should inform the relevant service provider in advance.

The Company may determine whether such products are suitable for use based on safety, hygiene, product ingredients or service requirements.

All service and product prices shall be based on the prices published by the Company at the time of purchase or service.

The Company may revise service and product prices from time to time.

Accepted payment methods shall be those made available by the Company at the outlet or payment page at the relevant time.

Completion of payment constitutes confirmation of the item purchased and the amount paid.

Before purchasing a package, customers should confirm the package name, services included, number of sessions, price, validity period and relevant conditions.

Upon completion of payment, the customer shall be deemed to have confirmed the relevant package details.

All packages must be utilised within the validity period stated at the time of purchase.

Customers are responsible for arranging their own schedule and completing the relevant services within the package validity period.

Unless otherwise approved by the Company, unused sessions or entitlements remaining after the package expiry date shall be considered expired.

Packages may only be used for the services stated or specified under the relevant package.

Unless otherwise stated, packages may not be combined with other promotions, discounts, offers or vouchers.

Package balances, unused sessions, complimentary services and other package entitlements are generally not exchangeable for cash.

Where a customer is unable to continue using the package due to personal reasons, refund requests will generally not be accepted.

Personal reasons include, but are not limited to, changes in personal schedule, overseas travel, relocation, work arrangements, lack of time, transportation issues, family arrangements, changes in personal budget, change of mind or other circumstances not caused by the Company.

Customers should ensure before purchase that they are able to utilise the package within the relevant validity period.

Where a customer is unable to continue using a package due to special circumstances, a request may be submitted to the Company.

The Company may request relevant supporting information and review the matter on a case-by-case basis.

Submission of a request does not constitute approval.

Any complimentary, free or promotional service generally has no cash value.

Complimentary services may not be exchanged for cash, converted into monetary value or otherwise redeemed for cash benefits.

Unless otherwise stated under the relevant package or approved by the Company, packages may not be resold, transferred or shared with another person.

Purchase of a package does not guarantee the availability of any particular date, appointment time or preferred practitioner.

All services remain subject to the Company’s normal appointment arrangements.

Unless specifically stated by the Company, different promotions, offers, discounts and package benefits may not be combined.

Certain packages may be subject to specific validity periods, eligible services, number of sessions, locations, practitioners or other conditions.

Any specific conditions stated for the relevant package shall apply together with the Package Terms & Conditions on this page.

The Company may update these Terms & Conditions from time to time according to operational and service requirements.

The latest Terms & Conditions shall be those published on the Company’s website.